I was able to get a car with only a few hours heads up. Very very affordable. Unlimited miles. And received no fines despite a pretty messy vehicle. First time renting and I'm optimistic to do it again.
Crazy fees for nothing Save your time money and energy, Go with Enterprise. The employees here are rude, the manger was even worse. When I returned the car the employee casually accused me of smoking in the car, when I said “No, I do not smoke,I haven’t smoke in the car”. Again she accused me “ someone was smoking something in here” . I was furious. I asked for the manager, after 15 min of standing in the cold the manager popped up. This low brow women hardly walked close to the car before she shouted oh yea we’re gonna charge you 300$. And they did!!! I never had this problem with enterprise.
At first I was very upset with Thrifty. We reserved a car rental in New Orleans with a specific time to pick up and found that no cars were available because they had sent some of their fleet to Texas and Florida because of the storms. The only transportation we could get for our destination was limo service that was very expensive. When I wrote to Thrifty and told them how disappointed I was in their service. They made it right by re-reimbursing me the limo fare we had to pay. I will definitely book with them again the next time I need a rental car.
I usually book with a larger major rental company because I belong to their rewards program. However on this trip the "Big Guy" was so over the top expensive, I had to look for an alternative and Thrifty had a very attractive rate ( although the rate isn't my only criteria for selection) . So I booked with Thrifty. When I arrived I went to the counter and was politely directed to their Blue Chip members area. Just a short distance. When I arrived I was met by a Very nice and friendly representative . She handed me the paperwork and escorted me to my vehicle ( 10 Yards away). The care was over the top nice, clean and well appointed. I put my bags in the trunk and I was on my way. The whole experience from the time I walked in the Car Rental terminal to the time I was out of the parking lot and on the road was under 10 minutes. The return was just as easy and nice. The car was checked in and I was handed my receipt before i could get my bags out of the trunk. Very well organized with the customer in mind. Hats off to Thrifty for a quality experience!!!
RIP-OFF ALERT....Complete SCAM. Did a Pre-Paid rental, than was charged EXTRA at time of rental. Got a bunch of mumbo-jumbo about extra fees and taxes that were not disclosed during Pre-Paid payment. Rep on the phone actually said, " You pre-paid for the rental but not all of the rental" What kind of BS is that? How do you tell a customer charge is X than charge them Y when they pick up the car. AVOID THIS RIP-OFF COMPANY.
Thrifty Car Rental is a US Car Rental based in Cleveland, Ohio. Thrifty Car Rental is located at 19601 Maplewood Ave, Cleveland, OH 44135, USA.
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