Fast check in and out. Attendant at Check-in changed my prepay from full tank to a few gallons. Saved a little money! Highly recommend the National rental team at Cleveland!
Been an Emerald Executive Elite with National for the past 6 plus years and I have nothing but praise for the way they treated me. I would love to get more premium upgrades as token of appreciation to my LOYALTY and I would also like them to train their employees to be more prudent with Gasoline charges. Occasionally, they get me irate with over charges.
The National car rental center at Hopkins airport in Cleveland has consistently provided excellent customer service with friendly attendants and late model and low mileage car rentals. Being an Emerald club member, I simply get off the car rental airport shuttle, walk past the counter, out to the lot, and then pick whatever car in the Emerald isle that I want... just like the commercials! When a lot attendant has been present, they have often offered complimentary upgrades depending on availability. Then, since my payment info is attached to my account, I drive to the gate, greet that attendant, show my ID, and get a hearty "Have a Nice day, and thanks for renting with National!". What more could you ask for?
I got to this location pretty late at night (gotta love delayed flights) and ran through to the Emerald club aisle. I picked a car that I thought was good, checking out and starting my drive. It wasn't until I stopped at a gas station that I realized how filthy my car was on the inside... It honestly looked as if it hadn't been vacuumed, wiped down or anything. There were crumbs everywhere and I instantly felt dirty... Had I noticed this sooner I wouldn't have taken this car, and instead pointed it out to someone who worked there. Moral of the story - double check your cars cleanliness right away.
National Rental Car is first rate worldwide. Even if they disappoint you the impact is minimal. The Cleveland site would have gotten 4 stars instead of 5 because the selection of vehicles for 3 travelers was slim. Then the return process which world wide is fast and flawless was not at this location. There were 3 cars returned with customers standing outside in 30 dag f temp waiting for a National employee. When the employee came out of the terminal area he said to each customwr, we'll email you the receipt, you are good to go. This was not a major dissatisfied but was so unlike the normal National experience.
National Car Rental is a US Car Rental based in Cleveland, Ohio. National Car Rental is located at 19601 Maplewood Ave, Cleveland, OH 44135, USA.
Please contact with National Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find National Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Cleveland