I showered in a huge handicapped shower which had water all of the floor when I got out and I could not sleep in a bed that was at least 10 years old.
I picked the hotel for the convenience of being downtown and attached to stores....however they were all vacant.
The hotel was beautiful, valet parking and check in was easy. Rooms were comfortable and cozy. Highlight of the hotel was the restaurant service. I went to 1890 for drinks and wings and everything was great. The bartender was really personable, attentive and really friendly. Highly recommend!
The hotel was beautiful, valet parking and check in was easy. Rooms were comfortable and cozy. Highlight of the hotel was the restaurant service. I went to 1890 for drinks and wings and everything was great. The bartender was really personable, attentive and really friendly. Highly recommend!
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
Very nice hotel. Everyone was very welcoming. The room itself is comfortable and great views. Also the interior of the hotel is great. Its location is right in the mix as well. One downside is that the hotel feels a bit underutilized inside with a lack of shops, but the quiet beauty is still there.
I will not return....nor would I suggest this place for business professionals.
I did address the issues and they said they would take note of it....Great Thanks for helping me out.
The room was not clean. As soon as I looked at the bed, it honestly looked like a 3 year old made the bed. I sat down and the bed felt like it was in pieces. I had two queens so I sat on the other bed and it was just as bad. I thought this was a 4 star hotel. When you are traveling all you want to do is take a shower and lay in a comfy bed.
...everyone from the front desk staff to the housekeeping staff were professional and kind!..everyone went out their way to provide excellent customer service! The hotel is VERY convenient to stores, bars, great restaurants and venues including the Cleveland House of Blues and Quicken Arena! I definitely will stay here again!
The staff was nice.
However, I was given a handicapped room...and I did not reserve it, I didn't need it. The hotel was not full so I do not know why I was given that room.
Hyatt Regency Cleveland At The Arcade is a US Lodging based in Cleveland, Ohio. Hyatt Regency Cleveland At The Arcade is located at 420 Superior Ave E, Cleveland, OH 44114, USA.
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