Check in was very confusing. We had requested a King Bed room with an even number and was given a key to a room with 2 doubles on the opposite side of the hotel. The staff seems to have changed and they were not very familiar with things. It took us longer than normal to check-in and then was told we could not receive the room requested. "Don't worry we will take care of you", is what we were told and that they would give us a nicer/upgraded room. The staff went up to check to see if another room was ready for us. Gave us our keys to what we were told was an "upgraded" room and it turned out to be just one with 2 double beds. Not my idea of upgraded.We are Reward customers stayed here multiple times just this year and several times last year. I also think the breakfast items have been scaled back.
The staff was very nice and helpful. The breakfast was standard, but the food (eggs, bacon, sausage, etc.) was good. The interior of the hotel was clean, well lit, and comfortable. My room was very nice, clean, and comfortable. Stayed two nights, no problems. There is room service, but the food is from an outside source, as there is no on-site restaurant. There is a Bob Evans and a family restaurant (had a very good hamburger and onion rings there), both within walking distance. The outside of the hotel is very plain, but the quality of the rooms, and the staff, is well worth the reasonable price. Staying there again in two weeks.
Brought my daughter here with 5 friends for a birthday pool party!
I can't say anything more than we all had a BLAST! We had some trouble with our key card getting into the pool, but both times the manager came to rescue in seconds! The kids loved every minute of the pool. Thank you Best Western, for providing a nice establishment that's affordable, CLEAN, and comfortable!
The staff was wonderful and friendly. The rooms were very clean. The surrounding business were affordable. There was even a park within walking distance for the kids to run a bit. Definitely will return in the upcoming months when we visit our son at Baldwin Wallace University which was only a 10 minute drive.
I've stayed here before and it was fine for a basic motel. This stay was my last. The room was clean - that's the only positive. Breakfast was powdered eggs and a stale pastry. There were other options I did not sample. I left about 1 pm for an appointment - to discover staff painting lines in the parking lot - between parked cars. At checkout the following morning, there was no clerk, and no express service. I called from the house phone and waited for 10 minutes. Clerk was in next room and "didn't hear it". The attitude seemed to be that guests were there for the owner, rather than the other way around.
Best Western Airport Inn Suites Cleveland is a US Lodging based in Cleveland, Ohio. Best Western Airport Inn Suites Cleveland is located at 16501 Snow Rd, Cleveland, OH 44142, USA.
Please contact with Best Western Airport Inn Suites Cleveland using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Best Western Airport Inn Suites Cleveland opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Cleveland