They were nice until i signed the lease papers then they started giving me the run around. I leased a $52,000 SUV. They promised to give me 2 $10 coffee cups. Then said i have to give them a good review to get the cups. Even after i gave them the review, they still wouldn't give me the cups.
I should have stayed with BMW. They treat you very well no matter what.
Just picked up a new QX60 and turned in a Q50. Everyone at Airport Infiniti was great to deal with and came up with a deal that met all my parameters. Charles has been great at follow up making sure I had all the info I needed to make a decision. I definitely like dealing with this dealership.
Great experience with Airport Infiniti dealership. Dan Walker was truly exceptional. Responded quickly to every email and was able to meet all my conditions. Very kind, friendly, and courteous. This is 2nd time I've leased a car with them, first in Nov 2014 and again in Aug 2017. They were able to get me into a new lease 5 months early. Steve and Andrew were great in finance. GM Bob was very accommodating with turning in my old leased car and provided me with loaner car while awaiting my lease turn-in appraisal. Service department has also been great since I've dealt with them for 3 years with previous lease. Flexible scheduling, fast service and always have loaner car available if I need it.
Had my SUV in for air conditioning not working in July they called and told me the problem was my line was leaking in the rear air to the 3rd row seats I had option A which was to replace ac lines at a price of 4,000 or option B to cut line and cap it off so I would only have air in front at 1,000 I choose option B so they did the work picked up vehicle had it 2 weeks air did not work again! Had it in on August 1 st for them to see what was wrong and I was told the line needed cut more that it was rusty and recap it! Had it back a week and a half air not working! Just had it in again for the third time on Sept 28 first available appt and now I'm told it's the condenser and it would be over 1,000 more to replace this with no guarantee ! If I was told this in first place I would not have fixed the air conditioning at a cost like this! Supposedly I have a year guarantee for my air to work and I have no air and they have my money for something that is not fixed! Would not recommend this dealership to fix your vehicle unless you are ready to get taken advantage of!
Have gotten 2 infiniti’s through Airport Infiniti and the sales team has always provided amazing customer service and responded to all of my needs. The service department has also always provided excellent service with regular maintenance and any vehicle issues.
It is not about the stupid cups but that is not how you treat your customers if you want them to keep dealing with you.
The sad part, it was the manager who did that. the sales person was much nicer. what a great role model for your employees.
Airport Infiniti is a US Car Dealer based in Cleveland, Ohio. Airport Infiniti is located at 13940 Brookpark Rd, Cleveland, OH 44135, USA.
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