8 months ago my husband and I remodeled our bedroom. After installing new laminate flooring and finishing the rest of the room we went to Kronheims to purchase a bedroom set. We took delivery of the bedroom set and after the movers left we noticed our brand new flooring had been damaged. The furniture had been dragged over the new floor instead of lifted. We took pictures and measurements of the width of these scratches and it matched our new furniture legs exactly. We contacted Kronheims immediately and several times after asking them to repair the damage. Many messages were left for the manager to return the call but it was as if they didn’t care.
Salesman Mike was awesome. He cared about our needs and wasn't pushy at all...What a great experience! Will definitely be purchasing here again.
Eventually someone from the store came to look at the floor. The only offer they made was $150 to buy a repair kit from Home Depot and they wanted us to do our own repairs. I then went to the store in person to speak to the manager and was told the manager couldn’t see me. My calls were not returned and to this date they have not called or accommodated helping with our floor damage. We had our attorney write a letter of which they still did not reply. It would cost lots of money to file for damages and at this point we feel very defeated.
I was happy with my purchase. It was however about 5 years ago. At the time everyone was nice to me and wife. Bought the bed frame from them and the mattress set from someone else.
Kronheims gets 2 stars for one very aggravating reason....the wait times for delivery are ridiculous. You buy the furniture but then you have to wait 2, 3 or sometimes 4 weeks before your furniture is delivered. The prices are reasonable, however, you have to be able to stomach the long wait period before you actually get what pay for. Next time I'll go elsewhere
The furniture was fine but the store allowed delivery people to damage our property and will not take care of our brand new floor. My guess is that they figured if they drag this out far enough we would give up and forget about it. We haven’t forgotten about it and we want to warn anyone that considers making a purchase from this store to think about it again. Our property was damaged and the store does not even take accountability for this and after reading other posts it seems to be the same for others who have dealt with Kronheims. We just wanted them to fix what they damaged. I know we will never shop there again and I have shared with all my family and friends to warn them about making a purchase at Kronheims. I also wanted to warn the public about this experience. We don’t want Kronheims to treat anyone else the way we’ve been treated. BUYER BEWARE DON’T PURCHASE FROM KRONHEIMS!!!
Buyers Beware
Beautiful furniture at a low price ask for a discount you might get it
EDIT: I was just told today that it would be 6 weeks (From the time I bought it, 3 weeks ago) for delivery. #Cancelled
Kronheims Furniture is a US Furniture Store based in Cleveland, Ohio. Kronheims Furniture is located at 8888 Brookpark Rd, Cleveland, OH 44129, USA.
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