Literally. 20 times. Same result. Not soft skinned. I'd rather drive 15 minutes to HD where staff that are complete strangers are pleasant to me. Dear lady, if you are reading this, you don't have to be pompous and annoyed by every question. It cost you at least one customer who gave you many chances.
Great local hardware. The owners a know their stuff.
I prefer to support local and small businesses, like many of us. From going to this location over 20 times, and not being a soft skinned individual, I can tell you two things about this store: They either don't have it, or they have it hidden in some darkened corner in which the lady who works/owns? the store is purely annoyed at any questions.
Open on thanksgiving day, was the only place I could get a thermocouple for my old water heater. Super nice lady helped me, and it was cheaper than I could find online. 10/10 would visit again.
Rude over the phone, probably or dont care loosing customers over first experiences, need to learn people skills. Lady was annoyed made me feel as if I should know already the answer to the questions as if because she knows and works at a hardware store everyone should have the same level of knowledge as her.
I needed some specific sizes of glass. They cut it right away and even replaced a piece I had measured wrongly at no charge.
Castro Sons Hardware is a US Hardware Store based in Cleveland, Ohio. Castro Sons Hardware is located at 4313 Clark Ave, Cleveland, OH 44109, USA.
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