I purchased a dress from another Old Navy location that had a imperfection which I didn't realize until I wore it to work. While on my lunch break today, I went to the Steelyard location and spoke to a manager. She let me change into the same dress without the imperfection and damaged out the other one. No hassle, issues or standing in line. The manager and her team provided fast and excellent customer service.
The store is always a mess, nothing at all is organized. I can not find anything there.The staff is less than willing to help. I would much rather drive a few more miles to a well organized Old Navy than to come here again.
No well organized store. Some staff is great and kind.
Have never seen an Old Navy store, hell any retail store, look this disorganized. The fitting rooms are filled with stacks and stacks of clothes. Staff seemed less than willing to provide any help or assist with the state of the store.
Not a big collection but nice staff
Old Navy is a US Clothing Store based in Cleveland, Ohio. Old Navy is located at 3399 Steelyard Dr, Cleveland, OH 44109, USA.
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